Privacy Policy
Effective Date: January 1, 2026
Elephant Studio, legally incorporated as 9538-3659 Québec Inc., operates as a creative video editing and digital production agency serving clients across North America.
Your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.
1. Information We Collect
We may collect the following types of personal and business information:
- Full name
- Email address
- Phone number
- Company name
- Billing information and billing address
- Project related materials including video footage, graphics, scripts, and creative assets
- Technical website usage data through analytics and tracking technologies
Payment processing is handled by secure third party providers such as Stripe. Elephant Studio does not directly store full credit card numbers.
2. How We Use Information
- Provide video editing and creative services
- Communicate regarding projects, timelines, and deliverables
- Process payments and maintain accounting records
- Improve website performance and user experience
- Respond to inquiries and support requests
- Comply with legal and regulatory obligations
3. Storage and Security
Client files and personal information are securely stored using encrypted cloud storage platforms such as Dropbox and private network attached storage systems.
All systems are password protected and use two factor authentication where available. Contractors and collaborators are bound by confidentiality obligations and access is restricted to authorized personnel only.
4. Data Retention
Client project files and personal information are retained for up to one year after project completion unless otherwise agreed in writing.
Accounting and financial records are retained indefinitely in compliance with Canadian regulatory requirements.
5. Website Tracking and Cookies
Our website may use tracking technologies including Google Analytics, Meta Pixel, LinkedIn Insight Tag, Apollo, HubSpot, and Calendly.
These tools collect technical data such as browser type, device information, IP address, and user behavior to improve performance and marketing effectiveness.
You may disable cookies through your browser settings at any time.
6. AI Tools and Automation
Elephant Studio may use artificial intelligence tools to assist with workflow automation, content optimization, editing support, and communications. Client content is processed responsibly and under strict confidentiality standards.
7. International Data Transfers
Although based in Québec, we may store data on secure servers located in Canada or the United States depending on infrastructure providers. Safeguards are implemented to protect cross border data transfers.
8. Your Rights
Under Québec Law 25 and Canada’s federal privacy legislation, you have the right to access, correct, or request deletion of your personal information where legally permitted.
To exercise these rights, contact us at support@elephantstudio.ca
9. Children’s Privacy
Elephant Studio provides services exclusively to businesses and does not knowingly collect information from minors.
10. Governing Law
This Privacy Policy is governed by the laws of the Province of Québec and applicable federal laws of Canada.
11. Updates
This policy may be updated periodically. The revised version will always be posted with a new effective date.
12. Contact
Email: support@elephantstudio.ca
Elephant Studio
9538-3659 Québec Inc.